Nonprofit Hub is live
Investigating - Nonprofit Hub is live! As we complete the rollout, certain actions may take longer than usual. Your requests are queued and will complete, no need to resubmit. We will post updates here as processing returns to normal.
Sep 29, 2025 - 09:49 EDT

About This Site

This page list all incidents, scheduled maintenance windows and uptime statistics for Bonterra and NGP VAN products. Individuals or Entities are able to subscribe to email updates and notifications pertaining to the particular products of interest.

Uptime over the past 90 days. View historical uptime.
Apricot Operational
90 days ago
100.0 % uptime
Today
ETO Operational
90 days ago
99.97 % uptime
Today
Penelope Operational
90 days ago
100.0 % uptime
Today
EveryAction Operational
90 days ago
100.0 % uptime
Today
NGP VAN Operational
90 days ago
99.96 % uptime
Today
CyberGrants Operational
90 days ago
99.94 % uptime
Today
Network for Good Operational
90 days ago
100.0 % uptime
Today
GiveGab Operational
90 days ago
100.0 % uptime
Today
GiveGab Enterprise Operational
90 days ago
100.0 % uptime
Today
Salsa Operational
90 days ago
100.0 % uptime
Today
DonorTrends Operational
90 days ago
100.0 % uptime
Today
Mobilize Operational
90 days ago
100.0 % uptime
Today
ActionKit Operational
90 days ago
100.0 % uptime
Today
WeSpire Operational
90 days ago
100.0 % uptime
Today
Nonprofit Hub ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Apricot AU Monthly Maintenance Oct 3, 2025 11:29-15:29 EDT

Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Posted on Jun 04, 2025 - 11:30 EDT

Apricot Monthly Maintenance - Canada and US Oct 4, 2025 21:00 - Oct 5, 2025 01:00 EDT

Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
Posted on Jun 04, 2025 - 11:31 EDT

Mobilize Monthly Maintenance Oct 11, 2025 21:00-23:00 EDT

Mobilize will be undergoing regular scheduled maintenance on 2025-10-12 from 1am-3am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:31 EDT

Critical Maintenance - Network For Good Oct 15, 2025 03:00-21:00 EDT

A third party service utilized by the Network for Good applications will be undergoing maintenance from on Oct 15. There will be three 2 hour periods of maintenance: 3-5am EDT, 12-2pm EDT, 7-9pm EDT.

During these windows, the email editor functionality in Network for Good may be unavailable or return errors. We recommend waiting until the end of the maintenance window to utilize that feature to avoid potential issues or errors.
Posted on Sep 24, 2025 - 10:04 EDT

EA and NGP VAN Monthly Maintenance Oct 18, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:34 EDT

ActionKit Quarterly Maintenance Oct 18, 2025 21:00 - Oct 19, 2025 01:00 EDT

ActionKit will be undergoing regular scheduled maintenance on 2025-10-19 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:34 EDT

EA and NGP VAN Monthly Maintenance Oct 19, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:34 EDT

EA and NGP VAN Monthly Maintenance Oct 20, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:35 EDT

ETO AU Quarterly Patching Oct 24, 2025 09:00-13:00 EDT

ETO in Australia will be undergoing regular scheduled maintenance on 2025-10-24 from 2pm-6pm UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:36 EDT

Network for Good Monthly Maintenance Oct 25, 2025 21:00 - Oct 26, 2025 01:00 EDT

Network for Good will be undergoing regular scheduled maintenance on 2025-10-26 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:37 EDT

ETO Quarterly Maintenance - Canada, US Public and US Private Oct 25, 2025 21:00 - Oct 26, 2025 01:00 EDT

ETO in North America will be undergoing regular scheduled maintenance on 2025-10-26 from 1am - 5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:36 EDT

Salsa Patching Oct 26, 2025 01:00-05:00 EDT

Salsa will be undergoing regular scheduled maintenance on 2025-10-26 from 1am-5am EDT.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Sep 29, 2025 - 10:06 EDT

Apricot AU Monthly Maintenance Oct 31, 2025 09:00-13:00 EDT

Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Posted on Jun 04, 2025 - 11:38 EDT

Apricot Monthly Maintenance - Canada and US Nov 1, 2025 21:00 - Nov 2, 2025 01:00 EDT

Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
Posted on Jun 04, 2025 - 11:38 EDT

Mobilize Monthly Maintenance Nov 8, 2025 21:00-23:00 EST

Mobilize will be undergoing regular scheduled maintenance on 2025-11-09 from 1am-3am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:39 EDT

EA and NGP VAN Monthly Maintenance Nov 15, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:39 EDT

CyberGrants Quarterly Patching Nov 15, 2025 21:00 - Nov 16, 2025 01:00 EST

CyberGrants will be undergoing regular scheduled maintenance on 2025-11-16 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:40 EDT

EA and NGP VAN Monthly Maintenance Nov 16, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:39 EDT

EA and NGP VAN Monthly Maintenance Nov 17, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:40 EDT

Apricot AU Monthly Maintenance Dec 5, 2025 09:00-13:00 EST

Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Posted on Jun 04, 2025 - 11:42 EDT

Network for Good Monthly Maintenance Dec 6, 2025 21:00 - Dec 7, 2025 01:00 EST

Network for Good will be undergoing regular scheduled maintenance on 2025-12-07 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:41 EDT

Mobilize Monthly Maintenance Dec 13, 2025 21:00-23:00 EST

Mobilize will be undergoing regular scheduled maintenance on 2025-12-14 from 1am-3am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:43 EDT

EA and NGP VAN Monthly Maintenance Dec 20, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:45 EDT

Salsa Quarterly Patching Dec 20, 2025 21:00 - Dec 21, 2025 01:00 EST

Salsa will be undergoing regular scheduled maintenance on 2025-12-21 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:43 EDT

EA and NGP VAN Monthly Maintenance Dec 21, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:45 EDT

EA and NGP VAN Monthly Maintenance Dec 22, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:45 EDT
System Metrics Month Week Day
ActionKit Uptime
Fetching
Apricot Uptime
Fetching
CyberGrants Uptime
Fetching
DonorTrends Uptime
Fetching
ETO Uptime
Fetching
EveryAction Uptime
Fetching
Mobilize Uptime
Fetching
NGP VAN Uptime
Fetching
Nonprofit Hub Uptime
Fetching
Penelope Uptime
Fetching
Salsa Uptime
Fetching
WeSpire Uptime
Fetching
Sep 29, 2025

Unresolved incident: Nonprofit Hub is live.

Sep 28, 2025
Network for Good Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Sep 28, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 21:00 EDT
Scheduled - Network for Good will be undergoing regular scheduled maintenance on 2025-09-28 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
May 28, 11:51 EDT
Sep 27, 2025
Sep 26, 2025

No incidents reported.

Sep 25, 2025

No incidents reported.

Sep 24, 2025
Critical Maintenance - Network For Good
Completed - The scheduled maintenance has been completed.
Sep 24, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 12:00 EDT
Scheduled - A third party service utilized by the Network for Good applications will be undergoing maintenance from 12-1pm EDT on Sept 24.
During this time, the email editor functionality in Network for Good may be unavailable or return errors. We recommend waiting until the end of the maintenance window to utilize that feature to avoid potential issues or errors.
Sep 24, 10:00 EDT
NFG Report Issues with Email Blast
Resolved - This incident has been resolved.
Sep 24, 09:39 EDT
Monitoring - A fix has been implemented to address this issue. The images in the image gallery are now accessible and working as expected. Please note, images added earlier today will not be accessible, but will load as expected in any sent or draft emails. We apologize for any inconvenience caused to your organization and we will continue to monitor this closely to ensure there are no further issues. Please continue to monitor this page for further updates.
Sep 23, 18:17 EDT
Update - We are continuing to investigate this issue as a top priority. We expect to have a further update by tomorrow morning, so please continue to monitor this page for further updates.
Sep 23, 17:12 EDT
Investigating - Our team is actively investigating the issue to identify the root cause of email blast photos not appearing in File Manager. Please continue to monitor this page for further updates.
Sep 23, 15:20 EDT
Sep 23, 2025
Sep 22, 2025
EA and NGP VAN Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Sep 22, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 06:00 EDT
Scheduled - EA and NGP VAN are currently undergoing regular monthly maintenance.
May 28, 11:52 EDT
Sep 21, 2025
EA and NGP VAN Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Sep 21, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 06:00 EDT
Scheduled - EA and NGP VAN are currently undergoing regular monthly maintenance.
May 28, 11:52 EDT
Salsa Patching
Completed - The scheduled maintenance has been completed.
Sep 21, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 21:00 EDT
Scheduled - Salsa will be undergoing regular scheduled maintenance on2025-09-21 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
May 28, 11:51 EDT
Sep 20, 2025
EA and NGP VAN Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Sep 20, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 06:00 EDT
Scheduled - EA and NGP VAN are currently undergoing regular monthly maintenance.
May 28, 11:52 EDT
Sep 19, 2025

No incidents reported.

Sep 18, 2025
Errors with ActionID
Resolved - The earlier errors sending and resending ActionID invitations have been resolved.
Sep 18, 09:43 EDT
Investigating - We are investigating errors sending and resending ActionID invitations and creating users.
Sep 18, 08:52 EDT
Sep 17, 2025
NFG - Reports of Donation Processing Errors
Resolved - The incident has been successfully resolved.
Sep 17, 13:02 EDT
Monitoring - NFG has resumed normal operations. Our team will continue to closely monitor system performance to ensure stability. Further updates will be posted here as needed.
Sep 17, 10:56 EDT
Update - We are continuing to implement a resolution for the donation processing errors affecting some nonprofit organizations and, based on current progress, we expect to complete the fix today. We’ll post another update here if timelines change.
Sep 17, 09:22 EDT
Update - We are continuing to implement a resolution. We will provide another update as soon as we have further progress.
Sep 17, 07:43 EDT
Identified - We have identified the cause of donation processing errors affecting some nonprofit organizations and are actively working on a resolution. We will post updates as soon as they are available.
Sep 16, 22:34 EDT
Investigating - We are currently investigating reports from some nonprofit organizations experiencing errors when attempting to process donations. We will provide further updates as soon as more information becomes available.
Sep 16, 20:17 EDT
Sep 16, 2025
Sep 15, 2025
CyberGrants: Access Issues for Some Users
Resolved - This incident has been resolved.
Sep 15, 12:58 EDT
Monitoring - An update has been made to remediate the issue. We will continue to monitor to ensure there is no further regression. Please view this page for further updates.
Sep 15, 10:43 EDT
Investigating - We are currently investigating an issue that is impacting some users from accessing CyberGrants. This does not appear to be a widespread issue; however, it is being reviewed for resolution as a top priority. We apologize for any impact to your organization and appreciate your patience. Please monitor this page for further updates.
Sep 15, 09:43 EDT
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