Salsa: Error In Reported Email Sent Counts / Yahoo Deliverability Delays
Update - Salsa is still experiencing email deliverability delays with Yahoo and we remain engaged with Yahoo to address this. Please continue to monitor this page for further updates.
Nov 24, 2025 - 09:02 EST
Monitoring - We’ve identified an issue affecting deliverability statistics displayed in the application between November 14–21, which may underreport actual email sent statistics. Due to server capacity issues, the email sent counts were not recorded and cannot be restored/corrected for this period. Please note that the reported open and click rates remain accurate for this period, so please refer to these metrics to assess overall email performance. Salsa email deliverability rates continue to exceed 90%.

Separately, we are engaged with Yahoo to address deliverability delays into their domain. While email volume to the Yahoo domain is a smaller percent of overall traffic, we will continue to work with Yahoo to address further delays.

Please continue to monitor this page for further updates.
Nov 21, 2025 - 16:44 EST

About This Site

This page list all incidents, scheduled maintenance windows and uptime statistics for Bonterra and NGP VAN products. Individuals or Entities are able to subscribe to email updates and notifications pertaining to the particular products of interest.

Uptime over the past 90 days. View historical uptime.
Apricot Operational
90 days ago
99.97 % uptime
Today
ETO Operational
90 days ago
99.95 % uptime
Today
Penelope Operational
90 days ago
100.0 % uptime
Today
EveryAction Operational
90 days ago
99.95 % uptime
Today
NGP VAN Operational
90 days ago
99.95 % uptime
Today
CyberGrants Operational
90 days ago
99.93 % uptime
Today
Network for Good Operational
90 days ago
99.91 % uptime
Today
GiveGab Operational
90 days ago
99.95 % uptime
Today
GiveGab Enterprise Operational
90 days ago
99.95 % uptime
Today
Salsa Operational
90 days ago
100.0 % uptime
Today
DonorTrends Operational
90 days ago
99.97 % uptime
Today
Mobilize Operational
90 days ago
99.97 % uptime
Today
ActionKit Operational
90 days ago
100.0 % uptime
Today
WeSpire Operational
90 days ago
99.95 % uptime
Today
Nonprofit Hub ? Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Apricot AU Monthly Maintenance Dec 5, 2025 09:00-13:00 EST

Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Posted on Jun 04, 2025 - 11:42 EDT

Apricot Monthly Maintenance - Canada and US Dec 6, 2025 21:00 - Dec 7, 2025 03:00 EST

Apricot in North America is currently undergoing regular monthly maintenance. Maintenance will be occurring from 1-5 am EST.
Posted on Nov 24, 2025 - 10:24 EST

Network for Good Monthly Maintenance Dec 6, 2025 21:00 - Dec 7, 2025 01:00 EST

Network for Good will be undergoing regular scheduled maintenance on 2025-12-07 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:41 EDT

Penelope AU maintenance Dec 12, 2025 13:03-17:03 EST

Penelope in Australia will be undergoing regular scheduled maintenance on 2025-12-12 from from 2pm-6pm UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Oct 01, 2025 - 20:27 EDT

Penelope Maintenance - Canada, US, UK Dec 13, 2025 21:00 - Dec 14, 2025 01:00 EST

Penelope in North America and the UK will be undergoing regular scheduled maintenance on 2025-12-14 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Oct 01, 2025 - 20:28 EDT

Mobilize Monthly Maintenance Dec 13, 2025 21:00-23:00 EST

Mobilize will be undergoing regular scheduled maintenance on 2025-12-14 from 1am-3am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:43 EDT

EA and NGP VAN Monthly Maintenance Dec 20, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Nov 21, 2025 - 15:54 EST

Salsa Quarterly Patching Dec 20, 2025 21:00 - Dec 21, 2025 01:00 EST

Salsa will be undergoing regular scheduled maintenance on 2025-12-21 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Jun 04, 2025 - 11:43 EDT

EA and NGP VAN Monthly Maintenance Dec 21, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:45 EDT

EA and NGP VAN Monthly Maintenance Dec 22, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:45 EDT

Apricot AU Monthly Maintenance Jan 2, 2026 10:00-14:00 EST

Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2-6am AEST.
Posted on Nov 21, 2025 - 15:48 EST

NPO Hub, Grantwriter and Que will undergo scheduled maintenance Jan 5, 2026 01:00-05:00 EST

NPO Hub, Grantwriter and Que will be undergoing regular scheduled maintenance from 1-5 am EST.
During this time users may experience intermittent slowness or error messages.
Posted on Nov 21, 2025 - 15:51 EST

One Cause Maintenance Jan 5, 2026 01:00-05:00 EST

One Cause will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Nov 24, 2025 - 12:13 EST

Apricot Monthly Maintenance - Canada and US Jan 5, 2026 01:00-05:00 EST

Apricot in North America is currently undergoing regular monthly maintenance. Maintenance will be occurring from 1-5 am EST.
Posted on Nov 21, 2025 - 15:50 EST

Mobilize Monthly Maintenance Jan 12, 2026 02:00-03:00 EST

Mobilize will be undergoing regular scheduled maintenance from 2-4am EST

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Nov 21, 2025 - 15:59 EST

ActionKit Maintenance Jan 19, 2026 01:00-05:00 EST

ActionKit will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Nov 24, 2025 - 12:15 EST

ETO AU Patching Jan 23, 2026 10:00-14:00 EST

ETO in Australia will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Nov 24, 2025 - 12:15 EST

EA and NGP VAN Monthly Maintenance Jan 24, 2026 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:45 EDT

EA and NGP VAN Monthly Maintenance Jan 25, 2026 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Nov 21, 2025 - 15:56 EST

Network for Good Monthly Maintenance Jan 26, 2026 01:00-05:00 EST

Network for Good will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Nov 24, 2025 - 12:09 EST

ETO Maintenance - Canada, US Public and US Private Jan 26, 2026 01:00-05:00 EST

ETO in North America will be undergoing regular scheduled maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Posted on Nov 24, 2025 - 12:16 EST

EA and NGP VAN Monthly Maintenance Jan 26, 2026 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Nov 21, 2025 - 15:56 EST
System Metrics Month Week Day
ActionKit Uptime
Fetching
Apricot Uptime
Fetching
CyberGrants Uptime
Fetching
DonorTrends Uptime
Fetching
ETO Uptime
Fetching
EveryAction Uptime
Fetching
Mobilize Uptime
Fetching
NGP VAN Uptime
Fetching
Nonprofit Hub Uptime
Fetching
Penelope Uptime
Fetching
WeSpire Uptime
Fetching
Nov 25, 2025

No incidents reported today.

Nov 24, 2025

Unresolved incident: Salsa: Error In Reported Email Sent Counts / Yahoo Deliverability Delays.

Nov 23, 2025

No incidents reported.

Nov 22, 2025
Cybergrants System Maintenance
Completed - The scheduled maintenance has been completed.
Nov 22, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 08:00 EST
Scheduled - Cybergrants will be undergoing critical system testing on 2025-11-22 from 8:00am to 10:00am EST.

During this time users may encounter some lag or slowness in the application.
Oct 16, 09:21 EDT
Nov 21, 2025
Nov 20, 2025

No incidents reported.

Nov 19, 2025
EA and NGP VAN Maintenance
Completed - The scheduled maintenance has been completed.
Nov 19, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 06:00 EST
Scheduled - EA and NGP VAN are currently undergoing maintenance.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Nov 10, 16:52 EST
Nov 18, 2025
Intermittent Connectivity issues due to a Widespread Cloudflare Incident affecting clients Globally
Resolved - Cloudflare has implemented a fix for the upstream issue that caused intermittent errors earlier today.

All Bonterra and NGP VAN services are now fully operational. We’ll continue to monitor performance closely to ensure ongoing reliability.

Thank you for your patience during this disruption.
Nov 18, 14:25 EST
Update - We continue to see positive recovery across our portfolio but there are still some instances of queues for re-synchronization not yet having completed. Naturally we're working to resolve this as we complete the clean up after this global Cloudflare incident.
Nov 18, 11:52 EST
Monitoring - According to the Cloudflare website, https://www.cloudflarestatus.com, a fix has been implemented and we are seeing the Bonterra Tech applications coming back on line accordingly. However, there may be some continued functional degradation as various components re-sync and regain their pre-issue status.

We will continue to update this page with appropriate information to keep you appraised of progress towards the full return to normal service.
Nov 18, 10:12 EST
Update - We are continuing to investigate this issue.
Nov 18, 08:37 EST
Update - We are continuing to investigate this issue.
Nov 18, 08:36 EST
Update - We continue to rely on Cloudflare to resolve this issue - updates from them directly are available here: https://www.cloudflarestatus.com/
Nov 18, 08:19 EST
Update - We are continuing to investigate this issue.
Nov 18, 08:00 EST
Update - We are continuing to investigate this issue.
Nov 18, 07:13 EST
Investigating - We are aware of intermittent connectivity issues affecting NGPVAN, VoteBuilder, GiveGab Enterprise, GiveGab Core, EveryAction and WeSpire - This appears to be caused by a widespread problem with Cloudflare and specifically ,the CDN. We are working with their support personnel to assist in rectification.
Nov 18, 07:09 EST
Nov 17, 2025
EA and NGP VAN Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Nov 17, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 06:00 EST
Scheduled - EA and NGP VAN are currently undergoing regular monthly maintenance.
Jun 4, 11:40 EDT
Nov 16, 2025
EA and NGP VAN Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Nov 16, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 06:00 EST
Scheduled - EA and NGP VAN are currently undergoing regular monthly maintenance.
Jun 4, 11:39 EDT
CyberGrants Patching
Completed - The scheduled maintenance has been completed.
Nov 16, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 21:00 EST
Scheduled - CyberGrants will be undergoing regular scheduled maintenance on 2025-11-16 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window
Jun 4, 11:40 EDT
Nov 15, 2025
EA and NGP VAN Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Nov 15, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 06:00 EST
Scheduled - EA and NGP VAN are currently undergoing regular monthly maintenance.
Jun 4, 11:39 EDT
Nov 14, 2025

No incidents reported.

Nov 13, 2025
CyberGrants Monitoring Latency Issues
Resolved - We’ve successfully resolved the sporadic latency issue affecting portions of the platform. All systems are operating normally, and our monitoring shows stable performance.
Nov 13, 17:36 EST
Monitoring - The latency issue has been addressed, but we are actively monitoring performance to ensure there is no regression. Please continue to monitor this page for further updates.
Nov 13, 16:48 EST
Investigating - We are currently observing some sporadic latency affecting portions of the platform. Our teams are actively monitoring performance and investigating the underlying cause.
Nov 13, 15:52 EST
Nov 12, 2025

No incidents reported.

Nov 11, 2025
Critical Maintenance - ETO
Completed - The scheduled maintenance has been completed.
Nov 11, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 16:00 EST
Scheduled - ETO will be undergoing critical maintenance today from 3-5pm CDT.

During this time users may encounter intermittent slowness. Users are recommended to be patient and to try their operation again if they encounter errors during the maintenance window.
Nov 11, 13:00 EST
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