All Systems Operational

About This Site

This page list all incidents, scheduled maintenance windows and uptime statistics for Bonterra and NGP VAN products. Individuals or Entities are able to subscribe to email updates and notifications pertaining to the particular products of interest.

Apricot Operational
90 days ago
100.0 % uptime
Today
ETO Operational
90 days ago
100.0 % uptime
Today
Penelope Operational
90 days ago
100.0 % uptime
Today
EveryAction Operational
90 days ago
100.0 % uptime
Today
NGP VAN Operational
90 days ago
99.96 % uptime
Today
CyberGrants Operational
90 days ago
100.0 % uptime
Today
Network for Good Operational
90 days ago
100.0 % uptime
Today
GiveGab Operational
90 days ago
100.0 % uptime
Today
GiveGab Enterprise Operational
90 days ago
100.0 % uptime
Today
Salsa Operational
90 days ago
100.0 % uptime
Today
DonorTrends Operational
90 days ago
100.0 % uptime
Today
Mobilize Operational
90 days ago
100.0 % uptime
Today
ActionKit Operational
90 days ago
100.0 % uptime
Today
WeSpire Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Mobilize Monthly Maintenance Aug 9, 2025 21:00 - Aug 10, 2025 01:00 EDT

Mobilize will be undergoing regular scheduled maintenance on 2025-08-10 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 28, 2025 - 11:26 EDT

EA and NGP VAN Monthly Maintenance Aug 16, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on May 28, 2025 - 11:26 EDT

EA and NGP VAN Monthly Maintenance Aug 17, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on May 28, 2025 - 11:47 EDT

EA and NGP VAN Monthly Maintenance Aug 18, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on May 28, 2025 - 11:27 EDT

CyberGrants Quarterly Patching Aug 23, 2025 21:00 - Aug 24, 2025 01:00 EDT

CyberGrants will be undergoing regular scheduled maintenance on 2025-08-24 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 28, 2025 - 11:27 EDT

Network for Good Monthly Maintenance Aug 30, 2025 21:00 - Aug 31, 2025 01:00 EDT

Network for Good will be undergoing regular scheduled maintenance on 2025-08-31 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 28, 2025 - 11:28 EDT

Apricot AU Monthly Maintenance Sep 5, 2025 10:00-14:00 EDT

Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Posted on May 28, 2025 - 11:49 EDT

Apricot Monthly Maintenance - Canada and US Sep 6, 2025 21:00 - Sep 7, 2025 01:00 EDT

Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
Posted on May 28, 2025 - 11:49 EDT

Mobilize Monthly Maintenance Sep 13, 2025 21:00 - Sep 14, 2025 01:00 EDT

Mobilize will be undergoing regular scheduled maintenance on 2025-09-14 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 28, 2025 - 11:50 EDT

EA and NGP VAN Monthly Maintenance Sep 20, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on May 28, 2025 - 11:52 EDT

Salsa Patching Sep 20, 2025 21:00 - Sep 21, 2025 01:00 EDT

Salsa will be undergoing regular scheduled maintenance on2025-09-21 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 28, 2025 - 11:51 EDT

EA and NGP VAN Monthly Maintenance Sep 21, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on May 28, 2025 - 11:52 EDT

EA and NGP VAN Monthly Maintenance Sep 22, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on May 28, 2025 - 11:52 EDT

Network for Good Monthly Maintenance Sep 27, 2025 21:00 - Sep 28, 2025 01:00 EDT

Network for Good will be undergoing regular scheduled maintenance on 2025-09-28 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on May 28, 2025 - 11:51 EDT

Apricot AU Monthly Maintenance Oct 3, 2025 11:29-15:29 EDT

Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Posted on Jun 04, 2025 - 11:30 EDT

Apricot Monthly Maintenance - Canada and US Oct 4, 2025 21:00 - Oct 5, 2025 01:00 EDT

Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
Posted on Jun 04, 2025 - 11:31 EDT

Mobilize Monthly Maintenance Oct 11, 2025 11:30-12:30 EDT

Mobilize will be undergoing regular scheduled maintenance on 2025-10-12 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jun 04, 2025 - 11:31 EDT

EA and NGP VAN Monthly Maintenance Oct 18, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:34 EDT

ActionKit Quarterly Maintenance Oct 18, 2025 21:00 - Oct 19, 2025 01:00 EDT

ActionKit will be undergoing regular scheduled maintenance on 2025-10-19 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jun 04, 2025 - 11:34 EDT

EA and NGP VAN Monthly Maintenance Oct 19, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:34 EDT

EA and NGP VAN Monthly Maintenance Oct 20, 2025 06:00-07:00 EDT

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:35 EDT

ETO AU Quarterly Patching Oct 24, 2025 09:00-13:00 EDT

ETO in Australia will be undergoing regular scheduled maintenance on 2025-10-24 from 2pm-6pm UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jun 04, 2025 - 11:36 EDT

Network for Good Monthly Maintenance Oct 25, 2025 21:00 - Oct 26, 2025 01:00 EDT

Network for Good will be undergoing regular scheduled maintenance on 2025-10-26 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jun 04, 2025 - 11:37 EDT

ETO Quarterly Maintenance - Canada, US Public and US Private Oct 25, 2025 21:00 - Oct 26, 2025 01:00 EDT

ETO in North America will be undergoing regular scheduled maintenance on 2025-10-26 from 1am - 5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jun 04, 2025 - 11:36 EDT

Apricot AU Monthly Maintenance Oct 31, 2025 09:00-13:00 EDT

Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Posted on Jun 04, 2025 - 11:38 EDT

Apricot Monthly Maintenance - Canada and US Nov 1, 2025 21:00 - Nov 2, 2025 01:00 EDT

Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
Posted on Jun 04, 2025 - 11:38 EDT

Mobilize Monthly Maintenance Nov 8, 2025 21:00 - Nov 9, 2025 06:00 EST

Mobilize will be undergoing regular scheduled maintenance on 2025-11-09 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jun 04, 2025 - 11:39 EDT

EA and NGP VAN Monthly Maintenance Nov 15, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:39 EDT

CyberGrants Quarterly Patching Nov 15, 2025 21:00 - Nov 16, 2025 01:00 EST

CyberGrants will be undergoing regular scheduled maintenance on 2025-11-16 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jun 04, 2025 - 11:40 EDT

EA and NGP VAN Monthly Maintenance Nov 16, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:39 EDT

EA and NGP VAN Monthly Maintenance Nov 17, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:40 EDT

Apricot AU Monthly Maintenance Dec 5, 2025 09:00-13:00 EST

Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
Posted on Jun 04, 2025 - 11:42 EDT

Network for Good Monthly Maintenance Dec 6, 2025 21:00 - Dec 7, 2025 01:00 EST

Network for Good will be undergoing regular scheduled maintenance on 2025-12-07 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jun 04, 2025 - 11:41 EDT

Mobilize Monthly Maintenance Dec 13, 2025 21:00 - Dec 14, 2025 01:00 EST

Mobilize will be undergoing regular scheduled maintenance on 2025-12-14 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jun 04, 2025 - 11:43 EDT

EA and NGP VAN Monthly Maintenance Dec 20, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:45 EDT

Salsa Quarterly Patching Dec 20, 2025 21:00 - Dec 21, 2025 01:00 EST

Salsa will be undergoing regular scheduled maintenance on 2025-12-21 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Posted on Jun 04, 2025 - 11:43 EDT

EA and NGP VAN Monthly Maintenance Dec 21, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:45 EDT

EA and NGP VAN Monthly Maintenance Dec 22, 2025 06:00-07:00 EST

EA and NGP VAN are currently undergoing regular monthly maintenance.
Posted on Jun 04, 2025 - 11:45 EDT
ActionKit Uptime
Fetching
Apricot Uptime
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CyberGrants Uptime
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DonorTrends Uptime
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ETO Uptime
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EveryAction Uptime
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Mobilize Uptime
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NGP VAN Uptime
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NPO Hub Uptime
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Penelope Uptime
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Salsa Uptime
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WeSpire Uptime
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Aug 6, 2025

No incidents reported today.

Aug 5, 2025

No incidents reported.

Aug 4, 2025
Resolved - The errors that some users saw earlier have been resolved. We are continuing to monitor.
Aug 4, 09:11 EDT
Investigating - We are currently investigating errors on a subset of databases causing login errors and errors navigating the system.
Aug 4, 08:35 EDT
Aug 3, 2025
Completed - The scheduled maintenance has been completed.
Aug 3, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 21:00 EDT
Scheduled - Apricot in North America is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Saturday of the month from 1am-5am UTC.
May 28, 11:25 EDT
Aug 2, 2025
Aug 1, 2025
Completed - The scheduled maintenance has been completed.
Aug 1, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 10:00 EDT
Scheduled - Apricot in Australia is currently undergoing regular monthly maintenance. Maintenance occurs on the 1st Friday of the month from 2pm-6pm UTC.
May 28, 11:24 EDT
Jul 31, 2025

No incidents reported.

Jul 30, 2025

No incidents reported.

Jul 29, 2025
Resolved - This incident has been resolved.
Jul 29, 17:20 EDT
Monitoring - The processing of the current queue of scheduled emails is now underway, so any delayed emails should be sent shortly. We will continue to monitor closely, Please continue to view this page for further updates,
Jul 29, 14:33 EDT
Investigating - We are currently investigating an issue that is causing a delay in the delivery of scheduled emails. Our technical team is actively investigating the root cause and working to resolve the issue as quickly as possible. We understand the impact this may have on your operations and appreciate your patience as we work toward a resolution.
Jul 29, 14:18 EDT
Jul 28, 2025
Resolved - As of 5:35pm ET system performance has returned to normal, and the issue has been resolved. We’ll continue to monitor to ensure ongoing stability.
Jul 28, 17:40 EDT
Monitoring - The issue has been identified and a temporary mitigation is in place. Users should not be experiencing any issues at this time. A permanent resolution is in progress.
Jul 28, 10:09 EDT
Investigating - We're currently investigating an issue that may be preventing a subset of users on app.ngpvan.com from running Create a List searches or loading Targeted Email audiences.
Jul 28, 08:24 EDT
Jul 27, 2025
Completed - The scheduled maintenance has been completed.
Jul 27, 01:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 21:01 EDT
Scheduled - ETO in North America will be undergoing regular scheduled maintenance on 2025-07-27 from 1am - 5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

May 28, 11:23 EDT
Completed - The scheduled maintenance has been completed.
Jul 27, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 21:00 EDT
Scheduled - DonorTrends will be undergoing regular scheduled maintenance on 2025-07-27 from 1am-5am UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

Dec 27, 14:18 EST
Jul 26, 2025
Jul 25, 2025
Resolved - This incident has been resolved.
Jul 25, 15:52 EDT
Monitoring - A fix has been applied and the ability to save reports has now been restored. We will continue to monitor to ensure there are no further issues.
Jul 25, 12:56 EDT
Investigating - We are currently investigating an issue that is preventing Apricot Results Reports from being saved.

Our technical team is actively investigating the root cause and working to resolve the issue as quickly as possible. We understand the impact this may have on your operations and appreciate your patience as we work toward a resolution.

Jul 25, 11:42 EDT
Completed - The scheduled maintenance has been completed.
Jul 25, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 10:00 EDT
Scheduled - ETO in Australia will be undergoing regular scheduled maintenance on 2025-07-25 from 2pm-6pm UTC.

During this time users may encounter intermittent errors. Users are recommended to try their operation again or wait until the completion of the maintenance window

May 28, 11:23 EDT
Jul 24, 2025

No incidents reported.

Jul 23, 2025

No incidents reported.